Quick post about issues connecting to site with remote console after upgrading the server OS from Windows 2008 R2 to Windows Server 2012 R2
After the upgrade all remote console were unable to connect to the site
After reviewing the SMSAdminUI.log on one of the remote devices, there were access denied errors.
\r\nSystem.Management.ManagementException\r\nAccess denied \r\n at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
:System.Management.ManagementException\r\nAccess denied \r\n at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
I granted one user local admin rights to the SCCM server, which was hosting the SMS Provider and the console access was restored.
I reviewed the DCOM permissions which were fine, however, the WMI permissions for the SMS Admins group were missing!
I check the WMI permissions using wmimgmt.msc and added the required permissions
I removed the local admin permissions and tested again. Console access was working again
In order to access a local or remote SMS Administrator console, users must be members of the SMS Admins local group. The SMS Admins group is explicitly granted Enable Account and Remote Enable on the Root\SMS namespace. The SMS Admins group provides its members with access to the SMS Provider, through WMI. Add Users to the SMS Admins group when they need to access the SMS Administrator console, but do not have to be Local Administrators
Console access troubleshooting
If you would like to know if the site maintenance tasks are running successfully you can either check the site status for errors or use the below SQL query
floor(DATEDIFF(ss,laststarttime,lastcompletiontime)/3600) as Hours,
floor(DATEDIFF(ss,laststarttime,lastcompletiontime)/60)- floor(DATEDIFF(ss,laststarttime,lastcompletiontime)/3600)*60 as Minutes,
floor(DATEDIFF(ss,laststarttime,lastcompletiontime))- floor(DATEDIFF(ss,laststarttime,lastcompletiontime)/60)*60 as TotalSeconds
Completion status – 0 = Success
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If you experience any of the following problems, check these recommended troubleshooting steps and information.
Problem 1 – application download failures:
Client stuck downloading an application
Client failed to download application
Client stuck at 0% while downloading software
Possible solutions and troubleshooting information:
Missing or misconfigured boundaries and boundary groups: If the client is on the intranet and is not configured for Internet-only client management, the client’s network location must be in a configured boundary and there must be a boundary group assigned to this boundary for the client to be able to download content. For more information about boundaries and boundary group, see the following TechNet information.
Planning for Boundaries and Boundary Groups: http://technet.microsoft.com/en-us/library/gg712679.aspx. Configuring Boundaries and Boundary Groups: http://technet.microsoft.com/en-us/library/hh427326.aspx
Content might not be distributed to the distribution points yet, which is why it is not available for clients to download. Use the in-console monitoring facilities to monitor content distribution to the distribution points. For more information about monitoring content, see the following blog post: http://blogs.technet.com/b/inside_osd/archive/2011/04/06/configuration-manager-2012-content-monitoring-and-validation.aspx
Problem 2 – application deployment compliance stuck at 0%
Possible solution and troubleshooting information:
When compliance is 0%, check for the following deployment status for the application in the Monitoring workspace, Deployments node:
“In progress”: The client could be stuck downloading content. Check problem 1, above.
“Error”: For more information about this status, see the following blog post: http://blogs.technet.com/b/configmgrteam/archive/2012/03/23/tips-and-tricks-how-to-take-action-on-assets-that-report-a-failed-deployment-in-system-center-2012-configuration-manager.aspx
“Unknown”: This implies that the client has not received policy. Try manually initiating client policy and if this does not work, use client status to help verify client functionality. For more information, see the following TechNet information: Initiate Policy Retrieval for a Configuration Manager Client: http://technet.microsoft.com/en-us/library/gg712288.aspx#BKMK_PolicyRetrieval Monitoring the Status of Client Computers in Configuration Manager: http://technet.microsoft.com/en-us/library/gg682132.aspx#BKMK_ClientHealth